Effective Date: August 24, 2026
Prestige Sleep & Wellness LLC, also operating as Prestige Sleep and Wellness and Prestige Balance (“Prestige,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit PrestigeBalance.com, contact us, request an appointment, subscribe to communications, or otherwise interact with our website.
1. Information We Collect
Information You Provide
We may collect information that you voluntarily provide, including:
- Name
- Email address
- Telephone number
- Mailing address
- Appointment preferences
- Service of interest
- Messages or questions submitted through website forms
- Newsletter or marketing preferences
- Payment-related information when you use an approved payment service
Other information you choose to provide
Please do not submit detailed medical information, Social Security numbers, insurance numbers, payment-card information, or urgent medical concerns through a general website contact form.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- Internet Protocol address
- Browser and device type
- Operating system
- Pages viewed
- Referring website
- Date and time of access
- General geographic area
- Website interactions
- Cookie and similar technology information
We may use cookies, Google Analytics, Google Tag Manager, or similar tools where enabled to understand website use, maintain security, improve performance, and measure the effectiveness of our communications.
2. How We Use Information
We may use information to:
- Respond to questions and requests
- Schedule or manage appointments
- Provide requested information about our services
- Communicate about administrative or service-related matters
- Operate, secure, and improve the website
- Analyze website performance and visitor activity
- Detect fraud, misuse, or security threats
- Send newsletters or promotional communications when permitted
- Comply with legal, regulatory, billing, and professional obligations
- Protect the rights, safety, and property of our patients, visitors, staff, and organization
We do not sell your personal information for money.
3. Protected Health Information and HIPAA
Information that Prestige creates or receives while providing healthcare services may qualify as protected health information under the Health Insurance Portability and Accountability Act of 1996, commonly known as HIPAA.
Our use and disclosure of protected health information are governed by our Notice of Privacy Practices, not only by this website Privacy Policy. If there is a conflict concerning protected health information, the Notice of Privacy Practices will control.
General website activity is not automatically part of your medical record. Please use our designated patient portal or another approved secure method when sending medical records or detailed health information.
4. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Keep the website functioning
- Remember certain preferences
- Measure website traffic
- Understand how visitors use the website
- Improve website content and performance
- Protect against fraud and security threats
You may limit cookies through your browser settings. Blocking some cookies may affect how parts of the website function.
We do not intend to use information submitted through patient forms, appointment requests, or secure patient services for targeted advertising.
5. When We May Share Information
We may share information with:
- Website hosting, security, analytics, email, and technical-service providers
- Appointment, patient-portal, billing, and payment-service providers
- Healthcare professionals and organizations involved in your care, as permitted by law
- Government agencies, regulators, courts, or law-enforcement authorities when legally required
- Professional advisers, such as attorneys, accountants, or compliance consultants
- A successor organization in connection with a merger, acquisition, restructuring, or transfer of business assets
Service providers may access information only as needed to perform services for us and must handle it according to applicable agreements and laws.
We do not share text-message opt-in information or consent with third parties for their independent marketing purposes.
6. Third-Party Websites and Services
Our website may link to third-party services, including appointment scheduling, patient portals, payment services, social-media platforms, maps, and external educational resources.
These services operate under their own privacy policies and security practices. Prestige is not responsible for the privacy practices of a third-party website or service.
7. Email and Text Communications
If you subscribe to promotional emails or text messages, you may opt out at any time by:
- Using the unsubscribe link in an email
- Replying STOP to an eligible text message
- Contacting us directly
Opting out of promotional communications will not prevent us from sending necessary appointment, billing, safety, or administrative messages.
Email and standard text messaging may not be completely secure. Do not send sensitive medical information through ordinary email or text unless specifically directed to use an approved secure method.
8. Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
If you believe information you submitted to us has been accessed or used improperly, please contact us promptly.
9. Information Retention
We retain information for as long as reasonably necessary to:
- Provide requested services
- Maintain business and clinical records
- Meet legal, professional, insurance, and regulatory requirements
- Resolve disputes
- Prevent fraud and protect security
- Enforce agreements
Medical-record retention is governed by applicable healthcare laws and our record-retention policies.
10. Your Choices
Depending on the information involved and applicable law, you may ask us to:
- Update incorrect contact information
- Stop promotional emails or text messages
- Explain how website information is used
- Delete certain information that is not subject to a legal or clinical retention requirement
Rights relating to protected health information are explained in our Notice of Privacy Practices.
To submit a privacy request, contact us using the information below. We may need to verify your identity before completing a request.
11. Children’s Privacy
Our website is intended for a general adult audience. We do not knowingly collect personal information online directly from children under 13 without authorization from a parent or legal guardian.
If you believe a child has submitted personal information through the website without proper authorization, please contact us.
12. Medical Emergencies
This website and its contact forms are not monitored as emergency services.
Do not use this website to report a medical emergency. Call 911 or go to the nearest emergency department.
The website does not provide medical advice and does not replace an evaluation by a qualified healthcare professional.
13. Changes to This Policy
We may update this Privacy Policy as our services, technology, or legal obligations change. We will post the revised policy on this page and update the effective date.
14. Contact Us
For questions or requests concerning this Privacy Policy, contact:
Prestige Sleep & Wellness LLC
601A Professional Drive, Suite 235
Lawrenceville, Georgia 30046
Phone: (470) 464-8991
Email: support@prestigebalance.com
Website: https://prestigebalance.com